What is your awnings warranty?
Kampa awnings are covered by a comprehensive guarantee. We offer an in-depth Customer Services function that can be accessed through the supplying retailer. Kampa will redirect all warranty enquiries to the supplying retailer.
Our warranty periods (unless otherwise stated):
- AirFrame/AirPole System - 2 years parts
- Poles (steel and aluminium) - 1 year parts
- Fabric - 1 year
- Other components - 1 year
- Accessories - 1 year
The guarantee covers manufacturing faults, materials and parts. All claims must be made via the supplying retailer.
We recommend that you have a trial run with your awning before using for the first time. This will allow you to familiarise yourself with your awning, it's set up and any limitations the awning may have for your particular use.
What's not covered?
Wear and tear
Some general wear and tear is to be expected with the an awning over time. Kampa stocks a comprehensive range of spare parts so parts can be replaced if required. If used properly, your awning should give you years of trouble free use. To best maintain an awning, please read the 'Awning Care' FAQ section.
UV degradation
Awning fabrics can be weakened by prolonged exposure to sunlight. Kampa awning fabric is treated to protect it from UV. Under normal holiday use an awning will give long service, but use for extended periods in strong sunlight will soon cause deterioration. In those cases it would be wise to use a site as shaded as possible. UV degradation is not covered under the warranty.
Misuse
If used properly, Kampa awnings should give you years of trouble free use. To best maintain an awning, please read the 'Awning Care' FAQ section.
Any repairs should only be made by a company recommended by Kampa or the supplying retailer. Any unauthorised repairs and/or alterations may invalidate the warranty.
Accidental damage
Kampa recommend that all awnings are insured against accidental and storm damage.
Storm damage
Kampa awnings are designed for use in light to moderate weather. During very strong winds or snowfall it is recommended that the awning is taken down. Kampa recommend that all awnings are insured against accidental and storm damage.
Condensation
This is not a fault of the awning but due to uncontrollable atmospheric conditions. For more information, please read the 'Condensation' FAQ section.
Permanent, seasonal, semi-permanent or commercial use
Our awnings are designed for touring use; they are not designed for static or commercial use, unless otherwise stated.
*All-Season models have been designed for use on seasonal pitches.