Frequently Asked Questions

View all FAQ's

General

Where can I get spare parts?

Spare parts are available through your supplying retailer. You may need to wait for a short period whilst these parts are delivered with the dealer as they may not have them in stock, direct delivery is also available.

If you believe that a part that you require is covered under warranty, please refer to the 'Warranty' FAQ section.

Purchasable spare parts are also available directly from cs.kampa@dometic.com

Warranty

Kampa offers a comprehensive Customer Services function to back up the products we sell. This includes a large selection of spare parts for our awnings, tents and accessories, as well as the facilities for awning inspection, repair and testing, all supported by our Customer Services team. A good customer experience is important to us, and we are constantly reviewing our procedures and facilities to be able to maintain a good level of support. Our in-depth Customer Service function can be accessed through your supplying retailer or via our contact us page.

Kampa products come with a minimum one year warranty from date of purchase or date of delivery to you, some products have longer warranty periods; certain exclusions may apply. This does not affect your statutory rights.

The warranty covers manufacturing faults, materials and parts. To make a warranty claim, please contact your supplying retailer. We need to redirect you to your supplying retailer for warranty claims, as we do not hold a record of your purchase.

Can I buy directly from Kampa?

No. Kampa sells exclusively through independent retailers to offer you the best sales and customer service possible, as well as expert advice. If you would like to find a local Kampa stockist please visit our store locator.

Where can I buy Kampa products?

Kampa products can be purchased through our extensive dealer network. If you would like to find your nearest retailer, please visit our store locator.