Frequently Asked Questions

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Tents

Warranty

Kampa tents are covered by a comprehensive warranty. We offer an in-depth Customer Service function that can be accessed through the supplying retailer or our contact us page. For warranty claims, we will refer you back to your supplying retailer, as we do not have records of the purchase.

Our warranty periods (unless otherwise stated):

  • Air-Frame & Air-Pole System - 2 years parts
  • Poles (steel and aluminium) - 1year parts
  • Fabric - 1 year
  • Other components - 1 year
  • Accessories - 1 year

The guarantee covers manufacturing faults, materials and parts. All claims must be made via the supplying retailer.

We recommend that you have a trial run with your tent before using for the first time. This will allow you to familiarise yourself with your tent, it's set up and any limitations the awning may have for your particular use.

What's not covered?

Wear and tear
Some general wear and tear is to be expected with the tent over time. Kampa stocks a comprehensive range of spare parts so parts can be replaced if required. If used correctly, your tent should give you years of trouble free use.

UV degradation
Tent fabrics can be weakened by prolonged exposure to sunlight. Kampa tent fabric is treated to protect it from UV. Under normal holiday use a tent will give long service, however if it is pitched for extended periods it will soon cause deterioration. If this is unavoidable it would be wise to use a site as shaded as possible and to regularly top up the UV protection with our Awning & Tent Protector. UV degradation is not covered under the warranty.

Misuse
If used properly, Kampa tents should give you years of trouble free use. To best maintain a tent, please read the 'Maintenance' FAQ sections.

Any repairs should only be made by a company recommended by Kampa or the supplying retailer. Any unauthorised repairs and/or alterations may invalidate the warranty.

Accidental damage
Kampa recommend that all tents are insured against accidental and storm damage.

Storm damage
Kampa tents are designed for use in light to moderate weather. During very strong winds or snowfall it is recommended that the tent is taken down. Kampa recommend that all tents are insured against accidental and storm damage.

Condensation
This is not a fault of the tent but due to uncontrollable atmospheric conditions. For more information, please read the 'Condensation' FAQ section.

Permanent, seasonal, semi-permanent or commercial use
Our tents are designed for touring use; they are not designed for static or commercial use, unless otherwise stated.

Consequential losses

Maintenance - Hand Pump

It is recommended to check the awning pump each time before going away with the awning, to ensure that it is still working correctly. The easiest way to test the pump is by applying your thumb over the nozzle at the end of the hose and then pump the handle, if it is very difficult to pump then the pump is working correctly. If it is easy to pump, the bellows may not be pumping air correctly or there may be damage to a part of the hose allowing air to escape. Repair or replace before next use.

Maintenance - Electric Pump

It is recommended to check electric pumps each time before going away with the awning to ensure that it is still working correctly. Kampa electric pumps require a 12V 10A power source.

The easiest way to test the pump is by applying your thumb over the nozzle at the end of the hose and then pump the handle, turn the pump and you will feel the pressure building. If you do not feel any pressure, the pump may not be operating correctly or be powered by a sufficient supply, or there may be damage to a part of the hose allowing air to escape. Repair or replace before next use.

UV Degradation

Tent fabrics can be weakened by prolonged exposure to sunlight. Kampa tent fabric is treated to protect it from UV. Under normal holiday use an awning will give long service, but use for extended periods in strong sunlight will soon cause deterioration. In those cases it would be wise to use a site as shaded as possible. UV degradation is not covered under warranty. The warranty does not cover tents used on permanent or semi-permanent sites, displays or for commercial purposes.

There are steps you can take to help prevent UV degradation. We recommend that our Awning & Tent Protector is applied to the flysheet material on an annual basis. Not only will this ensure that the awning remains waterproof, it will also create an extra layer of resistance to UV damage, prolonging the life of an tent.

The first signs of tent degradation will be colour fading. If you have experienced this then you should look to re-coat the material, with our Awning & Tent Protector as soon as possible. Colour fading does not necessarily mean that the tent fabric has weakened itself.

Other effects of UV degradation include the material taking on a papery feel and the windows becoming brittle. At these advanced stages it is likely the tent is no longer serviceable and at the end of its life.

The life of the tent varies by the materials used and environmental conditions and usage.

Cleaning

Dirty tents can be washed using clean water and a soft brush. Do not scrub and never use detergents.

If this does not clean the tent, Kampa Awning & Tent Cleaner is available from your supplying retailer. As a precaution, we would always recommend that the tent is re-coated with our Awning & Tent Protector as this will provide an added layer of water and UV resistance.

It is always best to first test a cleaning product on a part of the tent you cannot see in case of any adverse effects the cleaner may cause.

Bird lime and tree sap should be removed as soon as possible to prevent permanent damage to the material.

For mould and mildew, we recommend treating with our Awning & Tent Cleaner, however for treating large areas or if your tent has had mould on it for a long period, try a mild bleach solution to clean the tent with. Mix 1-part bleach to 10-parts water and wash the affected areas with a sponge or soft brush. However, marks are likely be left on the fabric and the fabric colour may be stained slightly. The tent will then require re-proofing after cleaning, we would recommend using our Awning & Tent Protector.

Storage

Tents are best stored opened out. Air fully and ensure it is fully dry before packing away. Store in a well ventilated dry place. A wet or damp tent will develop mildew surprisingly quickly. Mildew can also form when a tent is left up for long periods of time with poor ventilation.

Mildew will have a negative effect on the materials PU coating effecting:

  • Water resistance
  • Material longevity

If mildew has formed, we recommend the tent is cleaned with our Awning & Tent Cleaner and then applied our Awning & Tent Protector to the material.

Steel and aluminium poles should be stored in a well ventilated dry place. If left wet/damp they could corrode resulting in permanent damage to the poles. To prevent corrosion, poles can be stored with a light coating of petroleum jelly to protect them. Ensure that this is completely removed before use.

When folding the tent, zips should avoid contact with the windows when possible.

Pegs should be cleaned and checked for damage before storage. The tent comes complete with general purpose pegs. These will be suitable for many sites but there will be some instances where different pegs will be necessary.

If a tent is stored in a very cold location, under 0˚C, it is recommended that it is brought to a warmer temperature before use, particularly the window panels. If left very cold, the windows can split during setup.

Maintenance - Flysheet

Repairs to the flysheet should be made by a Kampa authorised repair centre or your supplying dealer. Repairs and alterations made by an unauthorised company may invalidate the guarantee.

Kampa recommend that our Awning & Tent Protector is applied to the flysheet material on an annual basis. Not only will this ensure that the awning remains waterproof, it will also create an extra layer of resistance to UV damage, prolonging the life of a tent.

Kampa Awning & Tent Protector can also be applied if the tent is leaking. Please note, in our experience the vast majority of leaks are actually condensation.

If any seam taping has been damaged or come loose, Kampa would recommend it is repaired using product Seam Sealant. This is easily applied and results in a colourless and flexible repair.

Maintenance - Zips

Zips should be treated with care, use two hands to close and open and never tread on them. Never force a zip. The tent should always be pegged with the zips closed to ensure they will close correctly and without force.

Silicone spray, or waterproofing products like our Awning & Tent Protector, can also be applied to the zips to aid with lubrication.

Maintenance - Poles (Steel & Aluminium)

Spring links are considered a consumable part and can easily be replaced if broken. They are typically broken by dropping or dragging the poles.

For replacing spring links on Kampa tents, these are available in packs from tent retailers either in store or online.

Maintenance - AirFrame

Kampa Air-Poles do not need any maintenance but should be protected from damage during storage. Damage due to improper use, wind damage or neglect is not covered under the warranty. Have any damage repaired at the first opportunity.

Over time the Air-Poles may twist or kink slightly. The reasons for this are likely to be one or more of the following:
1. The tent is not erected as per the instructions.
2. The air poles are under inflated.
3. The quick pitch guy lines are too tight.
4. The storm straps are too tight.
5. The ground is uneven.
6. Heavy items are being hung inside the tent.

If after addressing the potential causes and the issue is still prevalent then it could be the zip on the inner sleeve of the air pole catching on the zip of the outer sleeve. To correct this:

1. Release all guys and storm straps over and near to the air pole affected.
2. If on the air pole, release and drop down the inner tent from the back of the tent.
3. If the air pole is at the rear of the tent, unpeg the rear of the tent and pull the ground sheet outward to ensure it is square with the rest of the tent.
4. Undo the zip on the outer sleeve of the air pole only, do not touch the inner zip.
5. Check that the base of the air pole is located correctly on its corresponding Velcro pad.
6. Check the air pole is at the correct pressure, inflated to 7-8PSI.
7. You should now be able to smooth out the air pole and at the same time close the zip on the outer sleeve back up.
8. Refit the inner tent and re-peg where removed earlier.
9. Tension the guys and straps, make sure that they are at the correct angle, are only adjusted to take out the slack and do not be tempted to apply additional downward force on the guys.

Recommended Spares Kit

We recommend that a comprehensive spares kit is kept with your tent.

This should include:

  • Cleaner – It’s always easier to clean tents onsite rather than waiting to you get home, Kampa Awning & Tent Cleaner will make light work of dirt and other marks.

  • Waterproofing Spray – If you suspect the tent is leaking, keep your holiday going with Kampa Awning & Tent Protector spray, it’s the quickest way to ensure that the material is watertight. Once applied, the flysheet is sealed. From experience, the vast majority of leak reports are actually condensation. If leaking continues, it is most likely condensation.

  • Seam Sealer – If you suspect the tent is leaking at a specific stitching point, it is best to use seam sealer on the inside of the seam which should resolve any issues.

  • Repair Tape – Kampa repair tape can be used to temporarily resolve an Air-Pole issues on site before a more permanent solution can be made later, as well as repairs to awning windows and the flysheet.

  • Spare pegs – These should include pegs for both soft and hard standing pitches.